Returns and Exchange Policy
You have the option to return, free of charge, any product ordered within 30 days of its date of receipt.
The product must be returned in perfect condition, unused, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
We do not offer exchanges.
Please follow the returns procedures below in order to return your products to us free of charge.
- Contact us through our Customer service mail and advice the reasons of your request; items sent back to us without first requesting a return will not be accepted.
- Ensure that the items you wish to return are in a good condition and in their original packaging;
- Place the item in its original packaging and wrap it securely;
- Once your return is approved, we will send you the exact instructions via our Customer service.
Please note: All returned products must be posted to us within 30 days of receipt, and we reserve the right to require proof of return shipping before we process any refunds. We do not cover the cost of returns. Please keep your proof of postage as we may ask to see it before we process your refund.
Once your item is received at our warehouse it will be inspected to ensure that it meets our returns eligibility criteria.
Terms of refund:
The quality check of your return will take place within 3 business days after receipt of the product(s) at our warehouses.
Kindly note, the maximum period for your refund to be processed is 7 business days after receipt. An email confirming the refund will be sent to you by email.
Please allow 3 business days for your financial institution to reflect the refund to your account. The refund will be made according to the original payment method and in the same currency as that used upon payment of the order.
Mode of refund:
Refunds will be made to the original credit card or original payment method. For security reasons, Flyideas is not authorized to carry out the refund to another account, a different credit card, or another method of payment other than that used originally for the order.