FAQ

How can I order?

Simply select your product, add the selected product to your cart by clicking on "Add to cart", then, once the item has been added, enter the shipping details and proceed with the payment. You will then receive an email with the order confirmation. If you have any problems, contact us.

How much is shipping?

Shipping is always FREE on all orders to Italy, France, Germany and Spain.

In the other countries of the EU community, the cost of shipping will be € 3,00: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Czech Republic , Romania, Slovakia, Slovenia, Sweden, Hungary

How soon will I receive my order?

Orders usually take 1-2 business days to be fulfilled and 1-3 business days to be delivered.

Which couriers do you ship with?

Our brand collaborates with several couriers throughout Europe, including Bartolini, DHL, Amazon Swiship, SDA Express Courier, Poste Italiane, Royal Mail.

The tracking provided seems not correct, what can I do?

We are aware of some cases of incorrect tracking and are already working to fix this problem. In the meantime, you can check your tracking via AfterShip website

Do you accept returns?

Of course, up to 30 (thirty) calendar days from the date of delivery.

I have ordered more items but some are missing! How come?

Contact us here for more information on your order, however it is possible that the items departed from 2 different warehouses and therefore will be delivered on different days.

Are the bedsheet sets compatible with my cot?

Our sets are available in multiple sizes. Check compatibility directly on the product page, under the size chart tab.